FAQS

Store

Can I exchange items?


Please note that we do not offer exchanges, however, you can return your item/s to us for a refund and then place a new order. We do not cover return postage costs for change of mind. Please write to contact@e-minent.com to organise your return.




Can I refund items?


Yes, we allow refunds as long as they are deemed in a re-saleable condition, unused and in the original packaging with no seals broken. Note that the shiping cost are not refundable. Please write to contact@e-minent.com to organise your return.




How long do I have to return my item?


We must receive your items within 30 days of you receiving your order. Note that the cost of returning the product will not be refunded.




Will my refund include shipping charges?


No, your refund will not include the original shipping charge on your order. We do not cover return postage costs for change of mind.




What should I do if I received a faulty product?


If the item that you have received is faulty, please first contact us at contact@e-minent.com. We will work with you should you believe a product is faulty. Please contact us immediately to resolve the issue.




What should I do if my order is incorrect?


If you have recieved any incorrect items, please contact us at contact@e-minent.com. We will work with you to correct your order. Please contact us immediately so we can resolve the issue.




Didn’t find the answer to your question?


Feel free to send us an email! For general inquiries: contact@e-minent.com




How long will it take for my refund to be processed?


Refunds will be processed within 7 business days of receiving the returned item/s, although the time until the finalisation of payment may vary depending on your banking institution.




Who are the artists?


Learn more about the amazing artists behind the great designs in the Stories section.




What amount of my purchase is actually going to be invested in eco-projects?


A minimum of 50% is going toward the eco-projects, the rest is used to keep e-minent.com going.





Artists & Projects

I’m an artist and would like to collaborate with e-minent.com, who shall I contact?


You can write your details to contact@e-minent.com




I’m part of an eco-project and I’m looking for investors, who shall I contact?


You can write your details to contact@e-minent.com




Are artists paid?


Yes artists are paid for their work. We use Fiverr to handle the transaction.